| Internal Services (Provided by staff and volunteers) |
Preferred Vendors and other service providers (Referrals to outside / non-Village service providers who may or may not give a discount to Village members) |
|
|---|---|---|
| Driving / Transportation | Village volunteer or staff provides driving service. Drives member to such places as: grocery store, airport, medical appointments or other errands, or to visit friends. |
Referral to a taxi, airport shuttle or senior ride service. |
| Companionship | Village volunteer or staff provides friendly visiting to members at home or in hospital, daily check-ins, or phone calls for support or conversation. | Referral to respite services, or a senior house call service. |
| Gardening / Yard Care | Village volunteer or staff provides yard services such as yard clean up, sweeping, gutter cleaning, raking, planting or weeding. | Referral to gardening, landscaping, or irrigation service. Referral for tree service or snow removal service. |
| Housekeeping | Village volunteer or staff provides light housekeeping including: dusting, vacuuming, tidying, sweeping, laundry, organizing, or assisting with lifting or carrying. | Referral to house or carpet cleaning or home organization service. |
| Legal Assistance | Village volunteer or staff provides legal advice, assistance with living trusts and wills, or information on scam letters and ID theft. | Referral to a lawyer or legal assistance service. |
| Grocery / Meal Delivery | Village volunteer or staff provides a delivery or meal preparation service. | Referral to a food shopping assistance, meal preparation or delivery service or restaurant. |
| Home Repair / Maintenance / Modification | Village volunteer or staff provides light handyman services such as: changing light bulbs or fire alarm batteries, picture hanging, fixing garbage disposal. Village volunteer or staff provides safety modification services such as installing grab bars or ramps. |
Referral to any of the following services / service providers: carpentry, chimney, electrician, garage door, general contractor, gutter cleaning, handyman, home modification, home safety, junk removal, locksmith, painter, pest control, plumber, roofer, upholsterer |
| Financial Advocacy / Assistance | Village volunteer or staff provides financial assistance with bill paying, budgeting, balancing checkbook, tax preparation, or advice on investments.; | Referral to an accountant or financial advisor. Referral for insurance (home, auto, health, dental, vision) |
| Health Care Advocacy / Assistance | Village volunteer or staff provides Med Pals (accompany to doctors appointments and advocate) service. Village volunteer or staff provides social worker consults, advice on advanced directives, or health insurance advice. |
Referral to any of the following services / service providers: home health care, home nursing service, care management, senior counseling / therapy, adult day care, dermatologist, esthetics & cosmetic & plastic surgery, hearing aid advice, physical therapy, podiatrist, psychiatric services |
| Pet Care | Village volunteer or staff provides help with pet care, walking, feeding, or pet sitting. | Referral for pet care services |
| Technology Assistance | Village volunteer or staff provides technology repair or assistance such as computer assistance, mobile phone set up, TV or DVR programming, or syncing devices. | Referral for technology repair or assistance. |
| Classes Attended; | Members attended a Village sponsored class, such as a computer class, wellness class, lecture / discussion group, or an emergency preparedness workshop. Village volunteer or staff provides exercise / walking group service. |
Referral to educational or instructional classes not sponsored by the Village. |
| Social Events | Members attended a Village sponsored social event such as a Village potluck, holiday party, group outing to a museum or show, travel, or living room chats. | Referral to social events, such as film festivals or other community events. |
| Miscellaneous Information; | Calls to the Village office for information on things other than referrals to providers. | Referral to a non-Village information and referral line, health plan, customer service line, other member services line |
| Referrals to vendors or preferred service providers | Referrals to any / all providers. | n/a |
| Fitness | n/a | Referral for a non-Village sponsored exercise class, personal trainer, or fitness club. |
| Housing | n/a | Referral for home sharing coordination services, real estate agent, residential care, long term nursing, or assisted living facility. |
| Other Services | Village volunteer or staff provides other services such as reading mail, helping a member move. | Referrals for other services, such as: alterations and tailoring, shoe repair, beauty shop, massage, auto repair, home office / clerical support. |
Service categories developed by University of California Berkeley and Village to Village Network as part of the Archstone Foundation funded Village initiative in California.