Village Service Tracking Categories and Definitions

  Internal Services
(Provided by staff and volunteers)
Preferred Vendors and other service providers
(Referrals to outside / non-Village service providers who may or may not give a discount to Village members)
Driving / Transportation Village volunteer or staff provides driving service.
Drives member to such places as: grocery store, airport, medical appointments or other errands, or to visit friends.
Referral to a taxi, airport shuttle or senior ride service.
Companionship Village volunteer or staff provides friendly visiting to members at home or in hospital, daily check-ins, or phone calls for support or conversation. Referral to respite services, or a senior house call service.
Gardening / Yard Care Village volunteer or staff provides yard services such as yard clean up, sweeping, gutter cleaning, raking, planting or weeding. Referral to gardening, landscaping, or irrigation service. Referral for tree service or snow removal service.
Housekeeping Village volunteer or staff provides light housekeeping including: dusting, vacuuming, tidying, sweeping, laundry, organizing, or assisting with lifting or carrying. Referral to house or carpet cleaning or home organization service.
Legal Assistance Village volunteer or staff provides legal advice, assistance with living trusts and wills, or information on scam letters and ID theft. Referral to a lawyer or legal assistance service.
Grocery / Meal Delivery Village volunteer or staff provides a delivery or meal preparation service. Referral to a food shopping assistance, meal preparation or delivery service or restaurant.
Home Repair / Maintenance / Modification Village volunteer or staff provides light handyman services such as: changing light bulbs or fire alarm batteries, picture hanging, fixing garbage disposal.
Village volunteer or staff provides safety modification services such as installing grab bars or ramps.
Referral to any of the following services / service providers: carpentry, chimney, electrician, garage door, general contractor, gutter cleaning, handyman, home modification, home safety, junk removal, locksmith, painter, pest control, plumber, roofer, upholsterer
Financial Advocacy / Assistance Village volunteer or staff provides financial assistance with bill paying, budgeting, balancing checkbook, tax preparation, or advice on investments.; Referral to an accountant or financial advisor. Referral for insurance (home, auto, health, dental, vision)
Health Care Advocacy / Assistance Village volunteer or staff provides Med Pals (accompany to doctors appointments and advocate) service.
Village volunteer or staff provides social worker consults, advice on advanced directives, or health insurance advice.
Referral to any of the following services / service providers: home health care, home nursing service, care management, senior counseling / therapy, adult day care, dermatologist, esthetics & cosmetic & plastic surgery, hearing aid advice, physical therapy, podiatrist, psychiatric services
Pet Care Village volunteer or staff provides help with pet care, walking, feeding, or pet sitting. Referral for pet care services
Technology Assistance Village volunteer or staff provides technology repair or assistance such as computer assistance, mobile phone set up, TV or DVR programming, or syncing devices. Referral for technology repair or assistance.
Classes Attended; Members attended a Village sponsored class, such as a computer class, wellness class, lecture / discussion group, or an emergency preparedness workshop.
Village volunteer or staff provides exercise / walking group service.
Referral to educational or instructional classes not sponsored by the Village.
Social Events Members attended a Village sponsored social event such as a Village potluck, holiday party, group outing to a museum or show, travel, or living room chats. Referral to social events, such as film festivals or other community events.
Miscellaneous Information; Calls to the Village office for information on things other than referrals to providers. Referral to a non-Village information and referral line, health plan, customer service line, other member services line
Referrals to vendors or preferred service providers Referrals to any / all providers. n/a
Fitness n/a Referral for a non-Village sponsored exercise class, personal trainer, or fitness club.
Housing n/a Referral for home sharing coordination services, real estate agent, residential care, long term nursing, or assisted living facility.
Other Services Village volunteer or staff provides other services such as reading mail, helping a member move. Referrals for other services, such as: alterations and tailoring, shoe repair, beauty shop, massage, auto repair, home office / clerical support.

Service categories developed by University of California Berkeley and Village to Village Network as part of the Archstone Foundation funded Village initiative in California.